This Refund Policy outlines the terms and conditions related to refunds on purchases made through [Your Ecommerce Site]. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team at [Your Customer Support Email or Phone Number] within [X] days of receiving the item. We may request evidence, such as photographs, to assess the issue. If confirmed, we will provide instructions for returning the product and issue a full refund or send a replacement, as per your preference.

1.2 Incorrect Product Received: If you receive an incorrect product, please notify us within [X] days of receiving the item. We will arrange for the correct product to be sent to you, or if preferred, issue a full refund after the return of the incorrect item.

1.3 Order Not Received: If your order has not been received within the estimated delivery time, please contact our customer support team. We will investigate the matter and offer a refund if the product cannot be delivered or if the customer prefers a refund instead of waiting for the delayed shipment.

2. Return Process

2.1 Contact Customer Support: To initiate a refund or return, contact our customer support team at [Your Customer Support Email or Phone Number]. Provide your order number, details of the issue, and any supporting documentation.

2.2 Return Authorization: In cases where a return is required, our customer support team will provide you with a return authorization and instructions on how to return the product.

2.3 Refund Processing: Refunds will be processed within [X] business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.

3. Non-Refundable Items

3.1 Gift Cards: Gift cards are non-refundable.

3.2 Downloadable Products: Downloadable products are non-refundable after the download has been initiated.

4. Changes to Refund Policy

4.1 Policy Updates: [Your Company] reserves the right to modify or update this Refund Policy at any time. Customers are encouraged to review this policy periodically for any changes.

5. Contact Information

5.1 Customer Support: If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [Your Customer Support Email or Phone Number].